1. Leaving the waiting list
You can ask to be removed at any time, for any reason, at no cost. Email info@ojajaride.com from the address you signed up with, or reply to any message we have sent you. We will delete your record and confirm that we have done so.
2. Cancelling a trip once the service launches
The following will apply to trips booked through OJAJARide. We are publishing it now so that it is clear before anyone books.
If you cancel
| When you cancel | What you pay |
|---|---|
| Within 3 minutes of requesting, before the driver has set off | Nothing |
| After 3 minutes, or once the driver is on the way | A cancellation fee, shown in the app before you confirm |
| After the driver has arrived and waited beyond the free waiting period | A no-show fee, shown in the app |
Fees exist to cover the driver's time and the distance already travelled. The amount will always be displayed in the app before you confirm a cancellation, and is never applied silently.
If we or the driver cancel
You are not charged. If a driver cancels after accepting, we will attempt to assign another vehicle. If we cannot complete your trip because no vehicle is available, or because of a fault on our side such as a vehicle becoming unavailable, your replacement trip is provided at no cost to you.
Reserved trips
Trips booked in advance may be cancelled free of charge up to one hour before the scheduled pickup time. After that, the standard cancellation fee applies.
3. Refunds
Where a refund is due, it is returned to the payment method used. Card and bank transfer refunds are typically processed within 5 to 10 working days, depending on your bank. Cash payments are refunded by bank transfer to an account you nominate.
If you believe you have been charged incorrectly, contact us within 14 days of the trip with your trip reference. We will investigate and respond within 7 working days.
4. Disputed charges
Fares on OJAJARide are fixed before pickup and do not change during the trip. If the amount charged differs from the fare you accepted, tell us and we will correct it.
5. Corporate accounts
Organisations with a corporate account are billed monthly. Cancellation of the account itself, and any notice period, will be set out in the corporate agreement rather than in this policy.
6. Changes
This policy will be finalised before the service launches, and the version in force at the time of your booking is the one that applies. The date at the top shows when it last changed.
Contact
Cancellations, refunds and billing questions:
info@ojajaride.com
OJAJA Smart Mobility Ltd, Ojaja Mall, Ajah, Lagos State, Nigeria